Covid-19 Customer Safety Measures

FAQ

You are important to us and we want you to be comfortable as possible during your visits. We have compiled a list of FAQ (Frequently Asked Questions) but if you don’t see the answer you require in the FAQ below then please feel free to CONTACT US and we’ll be able to help you out.

If you would like to know a little more about the team at Wave Physiotherapy then check out our ABOUT WAVE and The TEAM page. You’ll even get to see their faces!

Do I need a Doctor’s referral?

As physiotherapy is a direct contact medical profession, you do not require a doctor’s referral to seek physiotherapy care in Canada. Some insurance providers require a doctor’s referral in order to receive re-imbursement of assessment and treatment costs, so it is best to call them for clarification. You will also require a doctor’s referral if you have been in a motor vehicle accident.

What kind of conditions do you treat at WAVE Physiotherapy?

Our physiotherapists are trained and experienced in treating both orthopedic and neurological problems including:

Low back pain
Sacroiliac joint dysfunction
Thoracic spine pain
Neck pain
Whiplash from motor vehicle accidents or falls in sport.
Sport injuries: ligament sprain, plantar fascitis, tendonitis, bursitis, joint fixations, subluxations, runners knee, muscle strains/tears
Work related injuries
Post fracture
Post orthopedic surgery rehabilitation
Arthritic conditions: osteoarthritis, rheumatoid arthritis, ankylosing spondylitis

What can I expect on my first visit?

Your first visit will take approximately 30-45 minutes. Any subsequent visits are also usually between 30-45 minutes. Click here for information on your first visit.

How long will I have to wait to see a physiotherapist at Wave Physiotherapy?

Generally you will be assessed by a physiotherapist within one to two days of calling the clinic. However, it is best to make your appointment well in advance to get a time and day that work best for your schedule.

How many treatments will I need?

The number of treatments varies according to the severity and level of acuteness (how soon after initial injury) of your complaint. We generally find the sooner one seeks rehabilitative care, the faster one is able to recover. Most clients experience a positive change in their condition within 1-3 sessions.

Do you communicate with my Doctor, Massage Therapist or other members of my health team?

Once we have received our client’s consent, we communicate openly our findings and progress with all the members on our client’s health care team, from his or her doctor to his or her massage therapist.

Will my medical information and treatment records be handled confidentially?

Your information is treated confidentially and is protected by thePractice Standards for Physical Therapists in British Columbia and by the Privacy Information & Protection Act.

Does the government cover any of the costs of my treatment?

Since January 2000 the provincial government has been decreasing the amount of funding that is available for out-patient physiotherapy. At the present time government funding is available for selected individuals.

Do you have free parking?

Yes, there are two free parking spots designated to Wave Physio on the west side of parking lot behind the building (accessed from Pandosy) as well as any UNMARKED spots in that lot are for customers of our building. Please make sure sure you are not parking in a spot that has a sign on it or arrow pointing to the spot saying reserved for a particular business.